FAQ

Privacy

Plains of Stone guarantees that your private information will not be sold to third parties.

Prices

Prices listed on the  website are in USD

Payment

 We accept PAYPAL payments; however, your order will not be processed and shipped until your payment has been processed.

Taxes

All applicable taxes will be charged when ordering from Plains of Stone. In Canada the taxes charged differ according to the province to which the customer resides.

Shipping

Shipping costs are based upon estimates given by Canada Post, FedEx, or UPS, based on both the weight of the item purchased and its intended destination.  All orders from Plains of stone will be shipped INSURED with Canada Post, FedEx, and/or UPS unless otherwise specified.

Quality Guarantee

Each unique Plains of stone piece has been created with care and is carefully inspected to ensure that there are no known defects. If you believe that the piece you have received has a manufacturing defect then we require you to report this defect in writing within four days of receiving your shipment.  If your piece is deemed defective then you will be required to return the original item and we will issue you credit that can be applied towards the purchase of any of the items on our website.

 
Returns
We accept returns within fourteen days of delivery date for INSTORE CREDIT ONLY.  To return an item, please email us for a return authorization (RA) code and return address information.  Returns shipped without an RA code will be returned to sender at their expense. All shipping, handling and expediting charges are non-refundable.  Credit  will be less the original cost of shipping, unless otherwise discussed and agreed upon. They must be sent to us through an insured method such as Xpress Post in Canada, or registered mail in the U.S. or courier service and accompanied by a tracking number; we cannot be responsible for lost or misdirected returns.  We reserve the right to refuse a return and items must be returned in the condition received. Any returned items that are damaged, altered, or show signs of wear will not be accepted for return and will be returned to the customer.

Care
In order to prevent damage each piece of Plains of stone must be treated with care.  This means that your Plains of stone should not be exposed to water and/or other liquids.  It also means that force should not be applied to your Plains of stone treasure's (i.e: do not throw or drop your gemstones on hard surfaces). 

Disclaimer

Due to the unique nature of the materials used, the product may appear different to the customer than it looks in the photograph. We have made every attempt to take photographs that accurately reflect the true nature of the product. In addition, we have tried to the best of our ability to accurately describe the pieces.  All measurements on this website are approximate. All prices are subject to change without notice.  

© plains of stone 2019